FAQ

Here you can find the most commonly asked questions regarding O&O Syspectr. Should you not find the answer to your particular question here, then please contact us. We are always happy to help!

User Account

How can I manage accounts for my clients?

MSP features are available to anyone with an O&O Syspectr account. After login you can click your name at the upper right in the program window and then click Managed Accounts. Once there you’ll be able to setup accounts for individual clients. You can then follow the procedure for installing O&O Syspectr on client computers and configuring the settings as you see fit.

How can I reset my password if I forget it?

If you forget your password, you can have a new (temporary) one sent to your email address. Enter your E-mail here and confirm the resetting of your password.

How can I change my password?

If you wish to change your password, proceed as follows:

  1. Login to your account.
  2. Click “My Account” .
  3. Click “Security Settings”
  4. Enter your new password and confirm it.

You must then login using the new password you created.

How can I change my e-mail address?

Should you wish to change the e-mail address assigned to your account, please send us a message from within your O&O Syspectr account. We will then contact you to go through the next steps.

Can I allow another person to access my account?

Yes, you can allow another O&O Syspectr user to access your account provided that you are using. You have the option of giving another user read-only or writing permissions to your account.

Read-only permissions will allow another user to see your data but not change any settings. If you wish to allow this, give the user writing permissions. This can be very useful when an external IT consultant is called in to help resolve a problem.

These permissions can be canceled whenever you wish.

How do I activate/deactivate two factor authentication for my account?

Two factor authentication protects your account against unauthorized access. In addition to your user name and password, a second factor is required in order to confirm your identity to the system. This will require your installing a so-called “Authenticator” app on your mobile phone that will be connected to your account. Whenever requested, you’ll be able to see this code in the app and then enter it.

These apps are available for all mobile telephones and implement the so-called “Time-Based One-Time Password Algorithm”, that was defined by the Internet Engineering Task Force (IETF) in RFC 6238.

Activating the two factor authentication

  1. Log in to your O&O-Syspectr account at app.syspectr.com.
  2. Go to “My Account” located under your profile name, top right in the navigation bar.
  3. Select “Two factor authentication” and then click on “Activate”.
  4. You will now receive a Transaction Authentication Number (TAN) sent to the email address connected to your account.
  5. Enter this TAN and then click on “Next”.
  6. You are then led to activation by way of a QR Code for use through your Authenticator App.
  7. You will then be asked enter the confirmation code from your App to complete the process.

Once you have completed the process you are presented with a one-off “Emergency code”. Please write this down and keep it safe! This can help you deactivate the two factor authentication should you lose your phone or have a problem with your Authenticator App.

Deactivating two factor authentication

You can deactivate two factor authentication in two ways:

Deactivate over your profile settings

  1. Log in to your O&O-Syspectr account at app.syspectr.com.
  2. Go to “My Account” located under your profile name, top right in the navigation bar.
  3. Select “Two factor authentication” and then click on “Dectivate”.
  4. You will now receive a Transaction Authentication Number (TAN) sent to the email address connected to your account.
  5. Enter this TAN and then click on “Next” to deactivate.

Deactivate with the Emergency Code

  1. Log in to your O&O-Syspectr account at app.syspectr.com.
  2. After you have entered your user name and password you will be prompted to enter a security code from your Authenticator App.
  3. Select “I can’t use my authentication app.”
  4. Now enter your one-off “Emergency code” to deactivate two factor authentication.

The two factor authentication is now deactivated. You can activate it again at any time by following the instructions above.